This setting can be enabled per individual contact, per CSV import, or API. External contact automatic call recordingĪccount owners and admins can enable a setting to identify their external contacts that have their calls automatically recorded.Up to 1,000 audio files can be uploaded and each file must be less than 10MB in size. The library includes users, call queues, auto receptionists, and shared line groups audios. Admins can set up a list of users that are allowed to manage those voicemail messages.Īccount owners and admins can manage their audio library for greetings, music on hold, etc. Voicemail access from Common area phonesĪccount owners and admins can enable a voicemail box for their common area phones as part of their policy, to allow callers to leave a voicemail if users of that device are unable to answer their calls.Enhancement to alerts and notificationsĪdmins can set up a QoS alert that will be generated according to their defined call voice quality score and receive an email and/or a chat notification to alert them of the severity.Īccount owners and admins can schedule the delivery, by cadence, of Quality of Service and Usage & Adoption reports to subscribed email recipients.Enhancement to Automatic and Ad Hoc Call RecordingĪccount owners and admins can now select a setting to play a recording beep tone to all participants in a call.Please submit a request to Zoom Support to enable the Display Custom Emergency Number Configuration feature for your account. For example, these numbers can be used to route special extensions to an offset destination for legacy call handling. Once those numbers are created, they cannot be used as an extension or external number. New and enhanced featuresĪccount owners and admins can define custom emergency numbers for their entire accounts or sites. For releases prior to December 20, 2020, Zoom Phone web release notes were located in Release notes for Web.ĭetails about upcoming releases will be posted as they become available.ĭetails about upcoming releases will be posted as they become available.Starting January 24, 2021, API release notes only appear in the Zoom Marketplace website.Starting September 26, 2021, visit the releases by date page for links to related support articles.
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